ai999 Privacy Policy

This Privacy Policy ("Policy") describes how ai999 ("we", "us", or "the Platform") collects, uses, stores, and protects your personal information through our website, services, and applications. By using our Platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

ai999 operates a secure and reliable online betting and casino platform for users in Bangladesh. Protecting your privacy is our top priority. We keep every transaction and piece of information secure through SSL encryption and modern security measures.

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We collect various types of information to provide and improve our services and to personalise your experience. This information falls into two main categories: information you provide directly and information collected automatically while you use the Platform.

1.1 Information You Provide Directly

• Full name, date of birth, and national identity details
• Email address, mobile number, and contact details
• Password and account security information (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, Upay, bank account details)
• Documents submitted for identity verification
• Content of communications with our support team

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and operating system
• Usage patterns on the Platform, page visits, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs
• Geographic location (country or region level only)

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ai999 uses collected information only for the legitimate purposes listed below. We never sell your personal information to third parties unnecessarily.

2.1 Account Management and Service Delivery

We use your personal information to register, verify, log in to, and manage your account. This ensures that you are the legitimate owner of the account and that the Platform remains secure. Information is also used for age verification, as ai999 is for users aged 21 and above only.

2.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal transactions and to comply with anti-money laundering regulations. This is essential to keep transactions secure through bKash, Nagad, Rocket, Upay, or bank transfer.

2.3 Customer Support

When you contact our 24/7 live chat or email support, we use account-related information to resolve your issue quickly. This helps us provide effective support in both Bengali and English.

2.4 Responsible Gaming

By analysing gaming patterns, we can make responsible gaming recommendations and identify unusual behaviour. This allows us to play an active role in protecting our users.

2.5 Technical Development and Security

• Detecting and resolving Platform errors
• Preventing fraud, cheating, and unauthorised access
• Conducting analysis to improve the user experience
• Meeting legal obligations

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ai999 applies industry-standard security measures to keep your information safe. We use SSL encryption, firewalls, and encrypted databases to protect your information from unauthorised access.

Your information is retained for as long as legally required. Even after an account is closed or becomes inactive, certain information may be kept for a defined period to meet financial regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

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ai999 never sells or leases your personal information to third parties for commercial purposes. However, information may be shared with trusted partners in the following limited circumstances:

4.1 Payment Processors

To process your deposit and withdrawal transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These partners follow their own privacy policies and security standards.

4.2 Game Providers

Our game providers — including Pragmatic Play, PG Soft, JILI, and Spribe — may process limited gaming activity data to ensure fair play. This information is used solely for technical and regulatory purposes.

4.3 Legal Obligations

It is our legal responsibility to provide information as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we provide only the minimum information required.

4.4 Business Transfers

If ai999's business operations undergo any restructuring, merger, or asset transfer, user information may form part of that process. However, the new entity will also be required to comply with this Privacy Policy.

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Our Platform uses cookies and similar technologies to improve the user experience and to manage technical operations.

• Essential Cookies: These cookies are necessary to maintain login sessions, remember language preferences, and keep security features active. The Platform cannot function properly without them.
• Functional Cookies: Used to remember your preferences and settings, giving you a more convenient experience each time you log in.
• Analytical Cookies: Anonymous statistics are collected to understand how different parts of the Platform are being used and to improve the service.

You can disable cookies in your browser settings, but doing so may limit some Platform functionality. Using the Platform for the first time is considered as giving consent to the use of cookies.

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You have important rights over your account and personal information on ai999. Contact our support team to exercise these rights.

6.1 Right to Access Information

You can request at any time what information ai999 holds about you. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you can request a correction. We will make the necessary corrections after proper identity verification.

6.3 Right to Close Your Account

You can request to close your ai999 account at any time. After the account is closed, certain information may be retained for a defined period to meet financial regulatory obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time by letting the support team know. Essential service communications (transaction confirmations, security alerts) will continue.

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ai999 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification at registration is a mandatory step.

If we are informed that a minor's information has entered our system, we will immediately close that account and delete the associated information. Please report any concerns about this directly to our support team.

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ai999's servers and infrastructure may be located in various countries. As a result, your information may be transferred and processed internationally. Regardless of where the information is processed, we are committed to maintaining the protection standards described in this Privacy Policy.

For data transfers, we ensure appropriate contractual safeguards are in place and require third-party partners to comply with our privacy standards.

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ai999 reserves the right to update this Privacy Policy from time to time. The Policy may change in response to service improvements, new legal requirements, or business changes.

For significant changes, we will notify you via your registered email address or through a notice when you access the Platform. Continuing to use the Platform after a change means you accept the updated Policy. You should therefore review this page regularly.

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If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We are ready to answer all your questions.

Our goal is to resolve all your complaints. If you believe your privacy rights have been violated, you also have the right to file a complaint with the relevant regulatory authority.