ai999 Terms & Conditions — Complete Details

1. General Terms & Definitions

These Terms & Conditions ("Terms") apply to all users ("User" or "you") of the ai999 platform and all its services. ai999 operates an online entertainment and betting platform for Bangladeshi users, offering sports betting, casino games, slots, and many other entertainment options.

1.1 Definitions

• "Platform" — The ai999 website, mobile version, and all associated services.
• "User" or "Member" — Any person who has opened a registered account on the platform.
• "Wager" or "Bet" — The act of placing money on the outcome of a game or sporting event.
• "Wallet" — The user's account balance on the platform.
• "Bonus" — Additional funds provided as part of a promotion, usable under specific conditions.

These Terms have been prepared in English and will be interpreted in accordance with Bangladeshi law and practice.

2. Account Registration & Eligibility

2.1 Age Requirement

The minimum age to open an account and use any service on the ai999 platform is 21 years. No person under the age of 21 may use this platform. This service is operated for ages 21+ only.

2.2 Registration Conditions

When registering an account, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and truthful information.
• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• You will place bets in your own name and using your own funds.
• You must keep your account information up to date at all times.

2.3 Geographic Restrictions

ai999 reserves the right to limit or restrict services for users from certain countries or regions. Using the platform from a region where online betting is legally prohibited is your own responsibility.

3. Account Verification & Security

3.1 Identity Verification (KYC)

ai999 may request documents from a user at any time to verify their identity. This may include a national identity card, passport, or birth registration certificate. Completing identity verification before processing a withdrawal may be mandatory.

3.2 Account Security

• Keep your login credentials (username and password) strictly confidential.
• Do not allow any third party to use your account.
• If you notice any suspicious activity, notify the support team immediately.
• Use a strong password and change it regularly.

4. Deposit & Withdrawal Policy

4.1 Deposit Conditions

The minimum deposit amount at ai999 is ৳500. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank). Only deposits from payment accounts or bank accounts held in your own name are accepted.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• Withdrawals will be processed to the same payment method used for the deposit.
• Withdrawals are generally completed within 1 hour.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• ai999 reserves the right to hold withdrawals until verification is complete.

4.3 Transaction Cancellation

A deposit once submitted cannot be cancelled. A withdrawal request may be cancellable before processing begins. In the case of suspicious transactions, ai999 reserves the right to hold funds until an investigation is concluded.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members receive a welcome bonus of up to 150% on their first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus for a total balance of ৳2,500. If you deposit ৳8,000, you will receive a ৳5,000 bonus for a total balance of ৳13,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount — applicable to the bonus funds only, not the total balance. Example: ৳1,500 bonus × 10 = ৳15,000 in bets must be completed before winnings from the bonus can be withdrawn.

5.3 General Bonus Rules

• One welcome bonus is issued per account; if additional accounts are opened, the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — they may only be used to play games.
• ai999 reserves the right to modify or cancel the terms of any bonus offer at any time.
• If fraudulent activity or bonus abuse is suspected, the bonus will be forfeited.
• The specific terms of a promotional offer will be found in the instructions provided with that offer.

6. Betting Rules & Restrictions

6.1 General Betting Rules

Once confirmed on ai999, no bet can be changed or cancelled. For sports betting, results will be calculated in accordance with the established rules.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game or event and are clearly displayed within each game or market. ai999 reserves the right to change the betting limits for any user.

6.3 Incorrect Odds & Technical Errors

ai999 reserves the right to cancel bets accepted due to clearly incorrect odds or technical errors. If a technical issue affects the outcome of a game, that round will be declared void and the bet amount will be refunded.

7. Prohibited Activities

The following activities are strictly prohibited on the ai999 platform:

• Creating multiple accounts or using another person's account.
• Registering an account with false information.
• Manipulating bonuses or promotions to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Using robots, bots, or automated software to play games.
• Attempting to hack the platform's systems or circumvent its security measures.
• Coordinating with other users to manipulate game outcomes.
• Betting using third-party funds.

8. Responsible Gaming

ai999 is committed to responsible betting. We believe that gaming is entertainment, not a source of income. The platform is operated for ages 21+ only.

8.1 Self-Restriction Tools

• Setting deposit limits (daily, weekly, or monthly).
• Setting betting limits.
• Temporary or permanent self-exclusion.
• Account cooling-off for a set period.

If you feel your betting habits are getting out of control, please contact our support team or read the Responsible Gaming page.

9. Privacy & Data Protection

Protecting your personal information is ai999's highest priority. We keep all your transactions and data secure using SSL encryption technology. To learn more about how your personal information is collected, used, and protected, please read our Privacy Policy.

9.1 Data Usage Policy

• Your information will be used solely for the purpose of providing and improving our services.
• Your information will not be sold or transferred to third parties except where required by law.
• Information may be retained for identity verification and fraud prevention purposes.

10. Service Changes & Account Closure

10.1 Right to Modify Services

ai999 reserves the right to modify, suspend, or discontinue any part of its services at any time, with or without notice. Services may be temporarily unavailable due to maintenance work.

10.2 Grounds for Account Closure

ai999 reserves the right to close an account in the following circumstances:

• Violation of the Terms & Conditions.
• Fraud or suspicious activity.
• Providing a false identity or information.
• Prolonged inactivity or ineligibility.
• The user's own request.

10.3 Closing Your Own Account

If you wish to close your account yourself, please contact our support team. You will be able to withdraw any remaining balance before the account is closed, unless there is an obligation to fulfill certain conditions.

11. Limitation of Liability

ai999 does not bear any responsibility for the following:

• Delays in betting or transactions due to internet connection issues.
• Delays or failures by third-party payment providers.
• Issues with the user's own device or software.
• Misuse of the account resulting from the user's own negligence.
• Indirect or incidental losses not directly caused by the platform.

ai999 is committed to ensuring a safe and fair platform. However, betting outcomes are entirely independent and uncertain — no guarantee of winnings can be given.

12. Dispute Resolution & Applicable Law

12.1 How to Submit a Complaint

If you have any objection or complaint, please first contact our support team via 24/7 live chat or email. The team provides assistance in both Bengali and English.

12.2 Dispute Resolution Process

1. Submit a written complaint to the support team.
2. ai999 will investigate and respond within a reasonable time.
3. Both parties will attempt to reach a resolution through mutual discussion.

For all disputes, ai999's decision will be considered final, unless a clear technical error is proven.

13. Changes to Terms

ai999 reserves the right to modify these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

The date of the latest update will be noted at the top of this page. You are advised to review this page regularly.

14. Contact

If you have any questions or comments about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 direct chat support — in Bengali and English.